International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

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Which type of conflict involves strained interpersonal relationships?

Task conflict
Interpersonal conflict
Values conflict
Relationship conflict

The correct answer is: Relationship conflict

The answer is correct because relationship conflict specifically denotes disagreements or tensions that arise from personal issues between individuals, leading to strained interpersonal relationships. This type of conflict often stems from personality clashes, differing communication styles, or emotional misunderstandings. While task conflict refers to disagreements about the content of the work, such as differing opinions on how to achieve a goal, it does not inherently involve personal relationships. Similarly, interpersonal conflict can encompass a broader range of issues beyond personal relationships, including clashes over perspectives or roles. Values conflict focuses on differences in beliefs and ethics but is not exclusively linked to interpersonal dynamics. Relationship conflict primarily highlights the emotional aspects of interactions, where the personal relationship between individuals affects their ability to work together, making it the most fitting choice for identifying strained interpersonal relationships.