International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

The phenomenon described is best represented by collective rationalization, which occurs when members of a group preserve cohesion by dismissing dissenting viewpoints and reinforcing shared beliefs. This leads to a situation where critical thinking is compromised, as individuals within the group tend to support one another in their beliefs, often ignoring alternative perspectives or evidence that contradicts their shared outlook.

This dynamic can inhibit creativity and prevent realistic assessments of situations, ultimately affecting decision-making processes. In many instances, group members may find themselves convincing each other of the validity of their shared assumptions, even in the face of contrary evidence. Collective rationalization is particularly important to understand in administrative or organizational contexts, as it can impact collaboration, problem-solving, and overall effectiveness within teams.

Understanding this concept is crucial for navigating group dynamics and fostering an open environment where differing opinions can be expressed and considered.