International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

Individual characteristics play a crucial role in influencing job performance. These characteristics encompass a range of factors, including personality traits, skills, attitudes, and motivation levels. As employees bring their unique array of individual characteristics to the workplace, these traits significantly impact how they perform their tasks, interact with colleagues, and handle challenges. For instance, an employee with high emotional intelligence may navigate workplace relationships more effectively, leading to better collaboration and improved performance outcomes.

In contrast, while employee knowledge is important, it is a subset of individual characteristics rather than a separate factor altogether. Managerial strategies can certainly influence job performance, but they typically serve as methods to harness or guide the individual characteristics of employees. Budget constraints are more related to organizational resources rather than individual factors, thus having a more indirect impact on job performance. Therefore, highlighting individual characteristics provides a clearer, direct connection to job performance within the framework of organizational behavior.