International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

Which type of conflict arises from differing personal values and beliefs?

1. Relationship conflict

2. Values conflict

3. Intrapersonal conflict

4. Task conflict

The correct answer is: Values conflict

Values conflict specifically arises when individuals hold differing personal values and beliefs that can lead to misunderstandings, disagreements, or tension. This type of conflict often occurs in situations where individuals are faced with ethical dilemmas, cultural differences, or divergent moral perspectives. In a professional setting, such differences can influence decision-making, teamwork, and collaboration, as individuals may struggle to align their actions or judgments with conflicting core beliefs. In contrast, relationship conflict is typically driven by interpersonal issues such as personality clashes or poor communication, rather than fundamentally differing values. Intrapersonal conflict refers to an internal struggle within an individual, often about personal decisions or values but not necessarily involving others. Task conflict, on the other hand, relates to disagreement over the content or outcomes of the work being done, rather than the values that guide people's actions or beliefs. Therefore, values conflict distinctly highlights the impact of differing personal beliefs in a shared environment.