International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

Which type of communication does not involve formal channels within an organization?

1. Internal communication

2. Mass communication

3. Interpersonal communication

4. Public communication

The correct answer is: Interpersonal communication

Interpersonal communication is characterized by direct, face-to-face interactions between individuals, allowing for personal connection and the exchange of information without the constraints of formal organizational channels. This type of communication is often spontaneous and informal, relying on personal relationships and immediacy rather than structured formats. While internal communication generally pertains to information shared within an organization, it typically follows established protocols and channels, such as emails, memos, and official meetings. Mass communication refers to disseminating information to a large audience through various media, while public communication is focused on delivering messages to the public, often in a formalized manner, such as through press releases or public speaking events. Both mass and public communication involve organized processes and adhere to certain guidelines, distinguishing them from the personal nature of interpersonal communication.