International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

Which of the following types of documents includes business letters and emails?

1. Reference documents

2. Reports

3. Correspondence

4. Proposals

The correct answer is: Correspondence

The classification of documents that includes business letters and emails is correspondence. Correspondence serves as a formal or informal means of communication between individuals or organizations, often involving the exchange of information, inquiries, and responses. Business letters are traditionally written documents that convey specific messages or requests, while emails have become a predominant form of correspondence due to their efficiency and immediacy in communication. In contrast, reference documents typically provide guidelines, standards, or external information and do not focus on direct communication. Reports are structured documents designed to present information on a particular subject, often including analysis or findings, and are not primarily used for direct communication purposes. Proposals are persuasive documents intended to outline plans or suggestions for a project or initiative and to solicit agreement or support, rather than serving as general communication tools. Hence, correspondence is the most appropriate category for business letters and emails.