International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

Which of the following types of conflict occurs within a single group?

1. Intragroup conflict

2. Intergroup conflict

3. Values conflict

4. Task conflict

The correct answer is: Intragroup conflict

Intragroup conflict refers to the type of conflict that takes place within a single group. It arises from disagreements among group members concerning goals, roles, responsibilities, and interpersonal dynamics. This form of conflict can occur due to differing opinions, personal values, or communication styles within the group. When examining intragroup conflict, it is important to recognize that it can have both positive and negative effects. On one hand, it can stimulate discussion and lead to innovative problem-solving when managed well. On the other hand, if not addressed, it can lead to a breakdown in teamwork and efficiency. The other types of conflicts mentioned are distinct in their contexts. Intergroup conflict, for example, occurs between different groups or teams, which is fundamentally different from the internal dynamics dealt with in intragroup conflict. Values conflict refers specifically to disagreements over fundamental beliefs or principles, while task conflict is focused on differences in work processes or objectives. However, neither of these specifically addresses the internal dynamics within a single group like intragroup conflict does. By understanding intragroup conflict, you can better navigate team dynamics and foster a collaborative environment.