International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

Which of the following terms describes a conflict resolution style that seeks mutually acceptable, partial solutions?

1. Compromising

2. Collaborating

3. Avoiding

4. Dominating

The correct answer is: Compromising

The term that describes a conflict resolution style seeking mutually acceptable, partial solutions is "compromising." This approach involves both parties in a disagreement making concessions. Rather than aiming for a win-win outcome, compromising recognizes that each side may need to give up something in order to reach an agreement. This style is particularly effective in situations where time is limited, and a quick resolution is necessary. It can help maintain relationships by ensuring that both parties feel that their interests have been considered, even if the final solution does not fully satisfy either party. In contrast, collaborating aims for a win-win solution where both parties' needs are fully met, which goes beyond the concept of partial solutions. Avoiding entails ignoring or sidestepping the conflict altogether, which does not contribute to resolution. Dominating focuses on winning the conflict at the expense of the other party's needs, rather than seeking any form of mutual accord. Each of these alternatives represents different traditions and outcomes in handling conflict, highlighting the specific and balanced nature of the compromising style.