International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

Which of the following is not a type of formal document?

1. Proposals

2. Business letters

3. Progress reports

4. Social media updates

The correct answer is: Social media updates

The correct answer is social media updates, as they do not generally adhere to the structured, formal requirements typical of formal documents. Formal documents are characterized by specific formats, professional language, and standardized structures that help maintain clarity and consistency in communication. Proposals, business letters, and progress reports all fall under the category of formal documents because they are typically used for professional purposes, follow formal protocols, and serve to communicate important information in a clear, organized manner. These documents usually include specific elements such as headings, formal salutations, and clear sections, which contribute to their formal nature. In contrast, social media updates are informal by nature. They often employ casual language, various formats, and are designed for quick, engaging interaction rather than detailed information or formal presentation. This lack of structure and the more relaxed tone distinguish social media updates from formal documents.