International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

Which of the following is considered a component of workplace culture?

1. Policies and procedures

2. Management's decisions

3. Shared values and beliefs

4. Employee benefits

The correct answer is: Shared values and beliefs

Shared values and beliefs form a core component of workplace culture because they shape how employees interact, make decisions, and perceive their work environment. These values and beliefs influence attitudes towards collaboration, innovation, communication, and overall employee engagement. A strong workplace culture is often characterized by a common set of values that align with the organization's mission and vision, fostering a sense of belonging and commitment among employees. Other aspects, such as policies and procedures, management decisions, and employee benefits, play important roles in a workplace. However, these elements often stem from or are shaped by the underlying values and beliefs within the organization. While they can influence the culture, they are not the foundational aspect of it in the same way that shared values and beliefs are.