International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

Which of the following best defines nonverbal communication?

1. Information shared through writing and documents

2. Transmission of messages via spoken words

3. Transmission of messages through nonverbal signals such as posture and gestures

4. Communication within a specified organization

The correct answer is: Transmission of messages through nonverbal signals such as posture and gestures

Nonverbal communication is best defined as the transmission of messages through nonverbal signals such as posture, gestures, facial expressions, eye contact, and other forms of body language. This form of communication can convey emotions and attitudes without the use of words, making it an essential aspect of interpersonal interactions. The effectiveness of nonverbal communication can often exceed that of verbal communication because it can express feelings and intentions that words may not fully capture. Understanding nonverbal cues is crucial for interpreting the complete message being conveyed in various social situations. The other choices focus on different aspects of communication. The reference to information shared through writing and documents pertains to written communication, while the transmission of messages via spoken words addresses verbal communication. Communication within a specified organization relates more to the context and structure of communication rather than the nature of the messages themselves. These definitions are distinct from the nonverbal signals that are at the heart of the correct answer.