International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

Which conflict is characterized by an individual’s struggles with the organization itself?

1. Interpersonal conflict

2. Intrapersonal conflict

3. Intergroup conflict

4. Intragroup conflict

The correct answer is: Intrapersonal conflict

The correct choice highlights the nature of an individual’s internal struggle, specifically when grappling with challenges presented by the organization itself. In this form of conflict, known as intrapersonal conflict, the individual experiences a clash of values, beliefs, or desires that may stem from the organizational culture, policies, or expectations. This internal struggle can manifest when a person's personal ethics conflict with the organization's practices, leading to stress and uncertainty about how to proceed within the organizational framework. In contrast, interpersonal conflict pertains to disagreements or clashes between individuals, which is distinct from the individual’s internal battle. Intergroup conflict involves disputes between different groups or teams within the organization, while intragroup conflict occurs within a single group. Each of these options focuses on the dynamics between people or groups rather than the individual's internal conflicts with the organization's structure or culture, making intrapersonal conflict the most fitting description for the situation described in the question.