International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

What is the major goal of conflict management?

1. To eliminate all forms of conflict

2. To foster collaboration and solve disputes effectively

3. To ensure that one party wins

4. To maintain the status quo

The correct answer is: To foster collaboration and solve disputes effectively

The major goal of conflict management is to foster collaboration and solve disputes effectively. This approach recognizes that conflict is a natural part of human interaction and can be constructive when managed properly. The focus is on finding solutions that address the underlying issues and needs of all parties involved, rather than simply trying to eliminate conflict or assert dominance. Effective conflict management encourages open communication, promotes understanding and cooperation, and seeks out mutual gains. It acknowledges that different perspectives can be valuable and that collaboration can lead to innovative solutions that may not have been arrived at otherwise. This goal reflects an understanding of the dynamics of interpersonal and organizational relationships, aiming to create a positive environment where individuals can work together more effectively. The other options do not align with the principle of effective conflict management. Eliminating all forms of conflict is unrealistic, as conflict can lead to growth and improvement. Ensuring that one party wins does not foster collaboration, and maintaining the status quo often means ignoring underlying issues that could lead to future conflict.