International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

What is a key goal in addressing structural factors in organizations?

1. To increase shareholder profits

2. To achieve diversity, equity, and inclusion (DEI) goals

3. To improve employee turnover rates

4. To enhance customer satisfaction

The correct answer is: To achieve diversity, equity, and inclusion (DEI) goals

A key goal in addressing structural factors within organizations is to achieve diversity, equity, and inclusion (DEI) goals. This approach emphasizes the importance of creating an organizational culture and structure that allows all individuals, regardless of their backgrounds or identities, to have equitable access to opportunities, resources, and support. By addressing these structural factors, organizations can identify and dismantle barriers that prevent underrepresented groups from thriving, which not only fosters an inclusive environment but also enhances the overall effectiveness and innovation within the organization. Achieving DEI goals goes beyond surface-level efforts and involves analyzing policies, practices, and organizational hierarchies that may perpetuate inequality. In doing so, it contributes to a healthier workplace culture, encourages diverse perspectives, and ultimately leads to better decision-making processes. While increasing shareholder profits, improving employee turnover rates, and enhancing customer satisfaction are all important factors for business success, they may not directly address the foundational issues of inclusivity and equity within the organizational structure. DEI initiatives can indirectly support these other goals, but the primary focus of addressing structural factors is rooted in creating a fair and inclusive environment for all employees.