International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

What does the accommodating conflict management style emphasize?

1. Highly assertive actions to achieve one's goals

2. Neglecting one's concerns to satisfy others

3. Ignoring the problem and moving on

4. Aiming for a win-win solution

The correct answer is: Neglecting one's concerns to satisfy others

The accommodating conflict management style emphasizes prioritizing the needs and concerns of others, often at the expense of one's own. This approach is characterized by a willingness to yield, compromise, or defer to the preferences of others to maintain harmony and facilitate resolution. It is often used in situations where preserving relationships is more important than asserting one's own desires or opinions. Although accommodating can be beneficial in fostering a cooperative environment, especially in team settings or when dealing with more experienced individuals, it can also lead to unaddressed personal concerns and potential resentment over time. This style can be particularly effective when the issue at hand is of little importance to the accommodating person or when they recognize that it is more beneficial for the relationship to support the other party. In contrast, the other options present different conflict management styles that do not align with the emphasis of accommodating. Highly assertive actions correspond more closely with a competing style. Ignoring the problem indicates avoidance rather than accommodation. Aiming for a win-win solution reflects a collaborative approach rather than an accommodating one.