International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

What characterizes the competing conflict management style?

1. Highly assertive and slightly cooperative

2. Slightly assertive and highly cooperative

3. Completely passive and cooperative

4. Avoiding the conflict entirely

The correct answer is: Highly assertive and slightly cooperative

The competing conflict management style is characterized by being highly assertive while being slightly cooperative. This approach involves prioritizing one’s own goals or interests over those of others, which means that the individual seeks to win the conflict while not fully accommodating the other's needs. This style is often used when a quick decision is needed or when one party believes their position is correct and is willing to stand firm, regardless of others' viewpoints. This approach can be effective in situations where the stakes are high, and asserting one's position is necessary to achieve an objective. Nevertheless, since it also involves slight cooperation, it indicates a minimal acknowledgment of the other party's perspective, which can sometimes lead to tension or a win-lose outcome.