International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

What are the common styles of conflict management?

1. Competing, negotiating, collaborating, persuading

2. Competing, accommodating, avoiding, compromising, collaborating

3. Collaborating, listening, facilitating, organizing

4. Competing, delegating, influencing, mediating

The correct answer is: Competing, accommodating, avoiding, compromising, collaborating

The common styles of conflict management include competing, accommodating, avoiding, compromising, and collaborating. Each style represents a unique approach to handling disagreements and conflict situations. Competing is characterized by a desire to win a conflict at the expense of the other party, often leading to a win-lose scenario. Accommodating involves placing the needs of others above one’s own, which can help maintain harmony but may sacrifice personal interests. Avoiding is the style where individuals steer clear of conflict altogether, which can be effective in certain situations but may lead to unresolved issues. Compromising seeks a middle ground where both parties make concessions, resulting in a solution that partially satisfies both. Lastly, collaborating emphasizes working together to find a mutually beneficial solution, enhancing relationships and fostering a deeper understanding. The other options present styles and terms that do not accurately represent the recognized approaches to conflict management. While negotiating may relate to the process of coming to an agreement, it is not categorized as a specific style of conflict management. Similarly, terms like facilitating or organizing pertain more to management practices than to addressing conflict directly.