International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

During which stage do conflicts and competition typically arise as members work together?

1. Norming

2. Storming

3. Performing

4. Adjourning

The correct answer is: Storming

The stage where conflicts and competition typically arise as team members work together is known as the Storming stage. During this phase, individuals begin to express their differences, and this can lead to tension and disagreements. Team dynamics are tested as members navigate through conflicting ideas, opinions, and work styles. This stage is crucial for team development as it encourages members to confront their differences, which is essential for establishing clear roles and responsibilities within the group. Successfully managing conflicts during the Storming stage can lead to stronger collaboration and a more cohesive team environment as the group moves forward into the next stage. In contrast, the other stages mentioned reflect different aspects of team development. The Norming stage involves establishing ground rules and collaboration, while the Performing stage focuses on peak productivity and teamwork. The Adjourning stage is about concluding the project and disbanding the team. Each of these stages emphasizes different dynamics, but it is specifically during the Storming stage that conflicts typically arise.