International Association of Accessibility Professionals (IAAP) Certified Administrative Professional (CAP) Practice Exam

Cross-functional teams are defined by their:

1. Focus on a single department

2. Inclusion of members from different functions

3. Temporary nature

4. Strict adherence to one project's objective

The correct answer is: Inclusion of members from different functions

Cross-functional teams are characterized by their inclusion of members from different functions or areas of expertise within an organization. This diversity allows the team to leverage various skills, perspectives, and experiences, which can enhance creativity and problem-solving. By having individuals from distinct departments, such as marketing, finance, human resources, and operations, these teams can address complex challenges and foster innovation more effectively than teams composed of members from a single department. The nature of cross-functional teams is inherently collaborative, encouraging communication and cooperation across different functional areas. This aspect enables better alignment with organizational goals and can lead to more comprehensive solutions, as team members contribute insights that might not emerge in more homogeneous groups. Such collaboration is vital for projects that require multidisciplinary approaches, making cross-functional teams especially valuable in dynamic environments where adaptability and creativity are essential. While the temporary nature of a cross-functional team, as well as a focus on specific project objectives, can be characteristics of some instances of these teams, they are not universally defining traits. Teams may operate on an ongoing basis and may prioritize broader organizational strategies over a single project goal.